Frequently Asked Questions

The item I want is out of stock. What can I do?
How do I know if you carry a certain brand?
Can I view the product before purchasing?
Who can I contact to help me with my order?
How do I know that my order has been successful?
Can I modify my order?
When will my order be processed?
What payment types do you offer?
How is GST calculated?
What is a custom order?
Do you offer free delivery?
How long will shipping take?
Where is my order shipped from?
How can I track my order?
What is your returns policy?
Are there any items excluded from the returns policy?
What if the item is faulty or defective?
What if I don't have the original packaging?
Can I return sale items?
What if the item I received is not what I ordered?
How do I return/exchange an item?
How will I be refunded?
Do you have gift cards?
Do I need to have an account to use a e-Gift Card?
I have lost my e-Gift Card email. Can I view my e-Gift Card?
How do I use my e-Gift Card?
How do I create a new account?
How do I update my details on my account?
How do I unsubscribe from your newsletter?
What is your privacy policy?