Frequently asked questions

Shopping

If the item you are looking for is out of stock, please contact us and we will check our other stores. We may also be able to order the product you are after directly from the supplier. To be notified via email when an item becomes in stock, simply enter your email address into the 'notify me' section on the product page.

You can view all the brands that we stock on our brands page. Alternatively you can either type the brand name into the search toolbar to view the available items from that brand, or filter by a particular brand on any of the category pages.

Yes. We have multiple physical store locations. Please contact the individual store to ensure that we have the item you are wanting to view in stock.

Specific product size guides are available from the Size Chart button on the product page.

Orders

You can contact any one of our stores via phone, email or in person. Alternatively you can view contact information from our contact page.

You will receive an order confirmation email to the email address that you specified at checkout. Please check your 'junk' folder if the email does not appear in your inbox.

Unfortunately, we cannot make changes to an order once it has been placed or shipped. Please contact us to discuss any changes or cancellations. Please ensure you have your Order Number when contacting us.

The processing of orders is conducted during business hours (9am-5pm) Monday to Friday, excluding public holidays. We aim to deliver your purchase to you as quickly as possible wherever you are in Australia. We aim to ship all items on the same day as ordered with the exception of sale periods.

When shopping online with us, you can pay by credit card (Visa, Mastercard), PayPal, Afterpay, Zip or Coupon Code (store credit, e-Gift Card). All payments are made by a secure server, which will encrypt each transaction as a security precaution, and all payments are made in Australian Dollars. We do not have access to any credit related information provided by you.

Goods and Services Tax (GST) is calculated as 10% in addition to the product price. All products are in Australian dollars and inclusive of GST. Your cart will clearly display the GST amount of your order. We offer the same prices to Australian and New Zealand customers. However, New Zealand customers may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port. These fees must be paid by the recipient directly to the NZ Customs Service or its authorized service provider. MMA Fight Store is not responsible for and will not reimburse any of these charges.

A custom order is where we have sourced an out-of-stock item, a particular colour/style or a non-stocked item on your behalf. These orders can take between 14 to 30 days to be fulfilled. We will be in constant contact with you on the progress of your custom order.

Shipping and delivery

We offer free standard delivery for orders shipped within Australia with a total cart value of $200 and over. Large items that require specific packaging are excluded from our free shipping option, including but not limited to; belly pads, heavy bags, body protectors, grappling dummies, wall units, kick shields and thai pads.

We offer the following shipping options. Estimated delivery times are;

  • standard: all orders over $200 are provided with free shipping. Delivery times are estimated between 3-9 business days.
  • express: $19.50 for standard items and $30 for bulk items. Delivery times are estimated between 1-3 business days.
  • custom orders: our team will contact you to confirm your order. Delivery times are estimated up to 14 business days.

We have multiple locations around Australia and your order may be packed and shipped from any one of them dependent on stock availability. Please contact us directly if you have an urgent delivery time frame and we will endeavour to get your order to you as quickly as possible.

Once your order has been processed, you will receive an email containing your tracking code. Delivery time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are correct.

Exchanges and returns

We will offer a refund / exchange on most products purchased at MMA Fight Store, either online or in-store. If you are not completely satisfied with your purchase, simply return the item to us within 14 days. Conditions apply.

Yes, Final Sales items and items such as groin guards and groin cups cannot be returned unless faulty.

We aim to provide you with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible.

If you are missing the original packaging, please use a similar-sized plastic delivery satchel. Please keep in mind that you are responsible for safely packing your return so we receive the items in their original condition.

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).

Please contact us so we can arrange for the correct item to be delivered. Return postage will be covered by us.

All items purchased online or in-store can be returned or exchanged either at one of our stores or via post. If a refund/exchange is due to you changing your mind, postage costs are your responsibility. If you have provided your contact details as part of our product warranty process, an original MMA Fight Store tax invoice, copy tax invoice, or delivery docket may not be required at our discretion. Check out our returns policy for all conditions.

We can either provide a refund to your same payment method or supply a store credit to be used in-store or online. Once a return has been received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Gift Cards

Yes. You can purchase e-Gift Cards from our website. e-Gift Cards will be sent as an electronic store credit. If you would like to forward the e-Gift Card directly to someone else, you simply enter the recipient’s details and select the date of delivery. You can also purchase gift cards in person at one of our stores.

No. You do not need an account to use an e-Gift Card.

If you have created an account, you can log in and view your e-Gift Cards from your Orders. Alternatively, you can contact us on 1300 025 792 to receive your e-Gift Card details.

When purchasing an e-Gift Card, you will receive an email containing a store credit code. You simply either click on the store credit link within the email to automatically apply the credit to your shopping cart or you can type in the store credit code into the Coupon Code box on the checkout page.

Accounts

You can choose to create an account during the checkout process by simply including a password. You will receive a New Account email.

To change any of your details, simply log in to your account.

Open any of our newsletters, scroll to the bottom and click the unsubscribe link.

We can assure you that we will always handle your personal information securely and carefully. We collect information so that we can provide you with a great service. Check out our full privacy policy here.