Meg Chanom
09:57 30 Mar 21
Absolutely terrific range of products but sadly had a very disappointing experience in terms of... service. I came in to buy a pair of gloves, a staff member approached me as I was reading tags on a couple of pairs - he did not ask if I needed help, but held out a glove for me to try on and asked if I wanted to try it. I said no thanks but actually could use some help, was cut off mid-sentence as he started explaining it depends what I need the gloves for and proceeded to tell me all about what I needed. I interjected in an attempt to prevent a redundant runaway conversation and said that’s actually not what I need help with, I’m just hoping to narrow down the list, can you tell me which are synthetic as opposed to leather. One pair mentioned were actually leather, which I corrected after having already read the brand’s tag/description. He continued to advise me on the “best” gloves, again without asking what I was looking for or what sort of training I’d be doing. At no point in our interaction did he ask me what I needed, if I knew what I was looking for, if I had experience, what gloves I’ve liked in the past. In fact, the one and only question he asked me was the initial “Do you want to try some gloves on?” as he held one out for me to put a hand into. Everything he said indicated that he’d assumed I knew absolutely nothing and told me that “a girl who works here and is a pro likes these ones”. Out of curiosity, I asked if 10s are stocked and was TOLD that I would need 12s, because “10s are for fighting”. Well, no, not always... In fact, I’ve only fought in 8s and 4s. Someone working in the MMA Store should surely at least know that MMA is not fought with 10oz gloves? And who’s to say I don’t have 12s at home already? Again, perhaps asking what I needed and what kind of training I do may have been a better way to go about things. But, again, this was also not the help or advice I was in need of, as I’d already expressed. I don’t think I should have to walk in and explain my fighting credentials, which I don’t like to do, how long I’ve been training, how many sets of gloves I’ve used or already own in order to be treated with a bit of respect as a customer. Needless to say, I left without purchasing anything. I’m leaving this very detailed review in hopes that some reflection can be made in terms of customer service. Perhaps try asking what someone needs instead of telling them - learning about needs and wants of a customer and *listening* to them will also help with upselling, especially if they feel like you’ve heard them and engaged with them genuinely. I would have been delighted to have a more balanced and effective conversation with this person. I would also like to suggest that it be considered introspectively whether a male customer might have been approached differently. This is not new treatment in terms of my experience across two decades as a martial artist and as a professional fighter. After seeing a couple of other reviews about great service, I’m optimistic and hopeful that this is not usual in your store, which is otherwise great. Please respectfully consider this feedback and thank you for taking the time to read through this.read more
Jake Eng
11:49 25 Nov 20
Purchased an item online that mistakenly showed was in stock. Refund was processed immediately.
r beed
03:02 13 Nov 20
Let me return a new rashguard that was to small . Got bigger size, best quality products and... customer serviceread more
Sarah Barcatta
07:04 27 Aug 20
Spoke to Damien over email to help me choose the right size shoes, he was super prompt and helpful... and also got my shoes to sent to me by a courier as he wanted to avoid any delays because I lived so close to the store and they arrived at my door about an hour and a half after ordering them! Seriously good customer service and the best selection of gear in Melb, highly recommend 😊read more
Billy Lo
06:03 06 Aug 20
Got some equipment before the lockdown, the range is good and the price is decent.
Oscar Snygg
22:16 06 May 20
Best customer service I've ever encountered. Great shop and a big selection of gear and equipment.
Iron Buddha Tattoo
15:33 01 May 20
Slight issue with a product. When I contacted the store the response was quick, efficient and... effective.Damien left me thinking. “ Man, I want to spend more money with these guys “Highly recommended.read more
Bryce Yeo
05:09 27 Aug 19
Clay helped me pick out some gloves and his knowledge and service were incredible. Great experience... all around.read more
Marcelo Ferraris
00:53 21 Mar 19
Great shop! I bought a couple of things and always very satisfied with the purchase. I even brought... back a faulty pair of boxing gloves and they gave me a new one without problems or questions. Highly recommended.read more
Melodee Malazarte
01:42 04 Mar 19
I shop at the MMA Fight Store for my boxing gear. Rick is super helpful with great advice and gives... the best customer service probably anywhere. Very comfortable environment to take your time making decisions and browsing.read more